I have become increasingly frustrated with maxis broadband. The last few days have been hell. The modem that has been running on HSDPA has been extremely slow to the point of intolerable and unacceptable proportions. I was on streamyx 1 Mbps 2 weeks ago but since moving to a new house, I have been relying on maxis broadband. The old streamyx was on my nephew’s account so I was not taking it with me. I really feel streamyx’s loss. Without wanting to go through another day of depression, I rang up the streamyx helpline today and was told it will take minimum 3 working days since I currently don’t have a fixed line. I am going for a 2 Mbps this time.

I have asked around which broadband service provider is the best and even conducted my own speedtest, and here’s the verdict. Since this is not a sponsored post, you can be assure of it’s fair ruling:

1. Streamyx - still number one. Stop thinking that there is a need for you to have a mobile internet. You can always go to the nearby Starbucks cafe for surfing. The internet speed is even better. If you are saying you want to be internet mobile somewhere where’s there’s no Starbucks or Coffee Bean, I can assure you the place you are going would definitely would have worst service for maxis and celcom broadband. Take Batu Pahat for example. It has no 3G service, thus your maxis or celcom broadband will be running at speeds less that what you are experiencing in Kuala Lumpur. From my experience, it takes more than 3 hours before my google mail opens up its email.
2. Izzinet - claimed to be 4G broadband provider. Bear in mind it’s 4G not 4 Mbps. Only available in Klang Valley area. Service is improving, but due to it being a small company, I doubt they have the financial strength to upgrade to better infrastructure as the number of users that they have grow.
3. Maxis broadband. Service is getting from bad to worse in Kuala Lumpur. I frequently get disconnected for no reason. Often times you get redirected to its maxis broadband page, which is really annoying. The service speed alone is bad enough and getting us to download its maxis page is just way too much as it slows down the real work that I wanted to do with internet.
4. Celcom broadband. The worst of the four. Even got complains from foreign IT consultants working at my company for its bad connectivity. Worst still, I find out that the majority of their agents not well-versed with the technical knowledge of the product. People consider broadband service for its speed and service. People are becoming smarter. They know how to compare. But if you don’t even know what speed transfer rate is, don’t even know what your competitor is offering, don’t know the unique selling proposition (USP) of your product is, don’t you even dare try to sell. Simple!

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